My PhD is about using social media to make public policy more responsive and inclusive. Brands monitor social media to understand what customers say about their products, could the public sector be as nimble?
This thought led to Localnets.org - a tool which helps local government find out what a community is saying on Twitter. It's been used in research with NESTA and The RSA, and is being piloted at NHS Birmingham.
More at jimmytidey.co.uk